How to get the best price for broadband & access secret rates from cable companies
Cable executives had to acknowledge that they keep secret rate charts that are never disclosed to customers. The revelation came under questioning by Senator Claire McCaskill (D-MO) while a number of cable executives appeared before the Homeland Security & Governmental Affairs Permanent Subcommittee on Investigations.
The key to getting a great deal on live TV services like PlayStation Vue or Sling TV is paying the lowest possible rate for broadband. It might seem like a difficult row to hoe with some of the bigger cable and broadband providers, especially in parts of the U.S. where there is little to no competition. But the committee discovered that local cable providers actually have “secret rates” that they don’t ever advertise. And they only way you can unlock them is by setting a cancellation date for your service. It’s the only threat they’ll take seriously, and the only way you’ll get a retention specialist that has the juice to give you the secret, lower rates.
Check out the deafening silence by all the cable executives in the room when they were asked to refute whether secret rates exist.
How to get best possible deal on cable or just Internet
A lot of people threaten to cancel their service to see if they can get a better price, but won’t follow through by setting a date to cancel. Cable executives know that. Their customer service staff which handles thousands of calls a day knows it ever better. (Yes, you know it too.) So generally speaking, making an idle threat to cancel gets you nowhere. If you want your cable provider to take you seriously and come to the bargaining table, you need to call back and give them an exact date when you’re canceling everything.
I mean EVERYTHING. Cable, Internet – all of it.
If they ask you if you’re going to a competitor, say you probably will. But for now, you’re just getting rid of all your service. Play coy, my friend. Be willing to hang up the phone with no deal in sight.
Cables companies know that most people don’t want to go through the pain (yes, it’s a first-world pain) of going without cable or Internet for a few days to make their point. (The secret is you probably don’t have to if you’re willing to portray yourself as someone wanting to completely dump their service.) The other secret is that the person you are speaking with on the phone has been trained to scare you a little bit.
If you do hang up the phone without a better deal, a retention specialist will call in the next day or two (while your household is still connected to their service). These are the people with the juice to give you something closer to a reasonable rate. I didn’t have to get that far. After I had set up a date for cancelling service, I was asked flat out what they could do to keep me as a customer. I quoted them their introductory rate for Internet service ($34.99 per month for 50 Mbps). They came back with an offer of $44 per month. I accepted, turned in my router and cable modem and got the $34.99 rate locked in for 12 months.
With my current setup of PlayStation Vue for $45 per month and $35 for cable, I’m saving $66 per month, or $792 a year.
My good deal for Internet won’t last forever. It will incrementally increase $10 next year and another $10 the year after that. By then, I may have to shop around again if I don’t move out of the service area of my provider. For now, when I spend a little cash to indulge in a guilty pleasure, (like paying for this hosting service) or buying a used Xbox game, I remind myself that I’m giving less of my money to someone else without having to sacrifice what I watch.
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